Navigating your healthcare journey can often feel overwhelming, but with Affinity Whole Health, you're never alone. Our commitment to helping patients live better and healthier lives is exemplified through our unique Patient Care Coordinators (PCC). As the only clinic offering every patient a dedicated PCC, we ensure personalized, ongoing support right from your local clinic.

What is a Patient Care Coordinator (PCC)?

A Patient Care Coordinator at Affinity Whole Health is more than just a point of contact—they are your personal advocate and guide throughout your health journey. Unlike generic call centers or automated systems, our PCCs are real people who live and work in your area, ready to assist you with any need. Whether it's scheduling appointments, answering questions, or simply offering support, your PCC is always just a call, text, or email away.

The Role of a PCC

Scheduling:

Need to schedule a lab test or a follow-up appointment? Your PCC is available to arrange these efficiently, ensuring that your experience is smooth and stress-free.

Immediate Assistance:

Lost your medication or have a question about your treatment? Simply text your PCC for immediate support. There's no waiting in line or dealing with automated messages—just direct, personal assistance.

Continuous Communication:

The connection doesn’t end after an appointment. Your PCC regularly follows up, ensuring that you are on track with your health goals and adjusting care plans as needed.

Coordinate Medical Providers and patients:

Got a medical question? PCCs are in the office with Affinity Medical Providers to answer your questions quickly.

Do you have questions about Weight Loss, BHRT, or TRT? Talk to one of our Patient Care Coordinators to get all of your questions answered today.

Get Started

The Benefits of a Dedicated PCC

Personalized Support

Having a dedicated Patient Care Coordinator means having a healthcare partner who understands your personal journey. They work closely with medical providers and have firsthand insight into your health needs. This close relationship fosters a level of care that is both comprehensive and compassionate, ensuring you receive the best possible support.

New to Injectable Medications? You’re In the Right Place!

If you’ve never tried an injectable medication, Affinity Whole Health is the ideal place for you. With over a decade of experience, we have perfected the art of teaching patients how to administer injections confidently and safely at home. Our team is equipped to guide you through every step of the process. Whether you prefer learning in our clinic, through instructional videos, or with detailed instruction sheets, your PCC will ensure you feel comfortable and capable. You are never alone on this journey; your PCC is ready to provide personalized assistance whenever you need it.

Real People, Real Support

Moreover, the PCC system at Affinity Whole Health eliminates the frustration of faceless interactions. Instead of dealing with impersonal 800 numbers or chatbots, you have the comfort and assurance of knowing exactly who to call when you need assistance. If you've never done this before, we are the ones to help.

Meet Our PCCs

Zac Richman

Indianapolis

Zoe Hargrave

Indianapolis

Eric Betchtel

Cleveland

Glen Goykhberg

Cleveland

Shawn Inmon

Cleveland

Ally Donofrio

Columbus

Jamie Carr

Columbus

Jenifer McGuire

Chicago

Do you have questions about Weight Loss medication? Talk to one of our Patient Care Coordinators to get all of your questions answered today.

Get Started

Hear From Our Patients

The PCC approach has been life-changing for many of our patients. See what they are saying:

Will Pfaffenberger

I needed to lose some weight and get my cholesterol under control. I struggled with both for my entire adult life. Affinity created a plan for me with semaglutide and supplements, and over the course of a year, I dropped 50 pounds and moved my cholesterol into healthy ranges for the first time in years. The staff follows-up regularly and makes sure you're moving towards your goals. I can't recommend them enough!

Stephanie Beaty

Affinity Whole Health has been a dream to work with! Straight from the consultation to shipping to questions it's been amazing! Their customer service and dedication are above and beyond! Their product recommendation and guidance has been life altering! Thank you to Zoe and the whole Affinity team!

Brady O'Malia

Definitely check-out Affinity Whole Health if you are looking for a boost in energy or weight-loss. Zac and his team are great to work with!

Natalie Montgomery

I will start off by saying the employees here are outstanding and are very helpful. They sat down with me and discussed my goals and what plan was best for myself. Now to get to the best part, I lost a total of 20lbs in 3 months. I noticed my appetite had decreased, I wasn't craving sweets or junk. I ate what I wanted but very little of it because I was full so fast. Also, I was not thinking about food 24/7 like I normally would, because I felt full longer. I am currently in the process of ordering more.

Kevin McMahan

From the moment you walk in the door, you not only feel welcomed, but you can tell you're in the right place. In today's world of little to non existent customer service, Affinty Health did not get the memo. Everyone there is not only very pleasant, but knows their jobs. That makes you very comfortable, knowing you're in such great hands. This will make you feel better and you will probably avoid many future health issues, by taking control now. Life is short. Invest in yourself. We all could use more energy, drive, stamina and most importantly, we all deserve to feel better! I encourage both men and women to go see Zach and all the great people at Affinity Health! Trust the process, work hard and You will see results!!!

Shannon Viti

Thank you Zach for the wonderful service you provided. Very professional, knowledgeable and prompt. You listened to my concerns and addressed them, set expectations about treatment and then exceeded them. Also a thank you to Jane. After our video visit I really felt heard and again all my concerns were addressed and then fully explain the process and products that would help me the most. I can not say enough. I will bell informing other women I know that voice similar complaints to call Affinity Whole Health. Thank you, Shannon

Sean O'Brien

One month in on TRT and tirzepatide for weight loss. Off to great start! Down 20lbs, energy levels greatly improved, back to exercising 4-5x per week, sleep improved. Overall, feeling better than I have in years. Excited to see how things progress! Communication with Shawn and the team has been great! If you are considering these therapies, I would definitely recommend seeking consultation here.

Ryan Clayton

The staff of Affinity Whole Health in Powell Ohio is amazing. I was experiencing some issues of low-t and wasn't sure where to go, or what to expect. I had no idea they offered so many options to help me out and get me back in control of my health! Ally responded almost immediately and had me scheduled the next day, they do blood work in house, and the Doctors are very knowledgeable! Such an awesome experience! I'm a customer for life!

Don Hull

Affinity Whole Health has been the epitome of professional. From intake to delivery everything has been tremendous. I work hand-in-hand with Jamie, and she communicates better than most my friends lol. I am down 49 lbs in 6 weeks! If you are on the fence- please...give them a try!! It is absolutely worth it.

What is a Patient Care Coordinator?